lllllllllllllllllllFebruary 7, 2024

Loss Prevention – Supervisor

  • Supervisor
  • Full time
  • 3 weeks ago
  • DubaiUAE

Job Information

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    Salary Aed 3000-5000 / Monthly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Level : Experienced
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    Job Experience : 3-4
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    Job Qualifications Any Graduation

Total no of applicants applied:


Job Description

Job Description

Roles & Responsibilities

POSITION SUMMARY Loss Prevention Supervisor Position: LossPrevention Supervisor Date: January 2023 BusinessUnit: JW Marriott Marquis HotelDubai CareerBand: OrangeBand Department: LossPrevention Reports to: Director of Loss Prevention Operations This job description sets out the current duties ofthe job role that may vary from time to time without changing the general character ofthe job role orthe level ofresponsibility entailed. The mandatory in this position is responsible for supporting the Assistant Loss Prevention Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation forthe protection of guests, employees, properties and classified information and from injury, damage, loss and theft. A Full Time position based atJW Marriott Marquis Dubai. Number of Direct Reports N/A Titles of Direct Reports N/A Experience: 3-4 years of experience with hospitality security, Police or military Skills and Knowledge Computer skills EnglishLanguage Leader shift Well fit Education orCertification High school or equivalent Dubai Police Security Officer/ Supervisor Certificate (DPS) The following are specific responsibilities and contributions critical to the successful performance of the position Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required Gatherinformation and complete reports Conduct safety briefing Maintain confidentiality of reports/documents, release information to authorized individuals. Proper documentation of all accidents, incidents, Marriott Threat condition, ISRA, SSA Files at LP office. and follow up accordingly Be well versed and knowledgeable of JWMM Fire and Evacuation procedures as well as health and safety requirements in the Workplace. JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information SPECIFICDUTIES CANDIDATEPROFILE SCOPE /BUSINESS CONTEXT JOBSUMMARY Loss Prevention Supervisor JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Liaise with Local Authorities Handle all interruptions and complaints Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees. Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Notify Loss Prevention/Security of any guest reports oftheft. Policies andProcedures Follow company, hotel and department policies and procedures. Follows Marriott International Hotels Limited Regional Office policies and procedures Protectthe privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors and Management. Working hours as required to do your job but normally not less than 48 hours per week. GuestRelations Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN,JW Symphony of Service) to resolve issues, delight, and build trust. Assist other employees to ensure proper coverage and prompt guest service. Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Address guests’ service needs in a professional, positive, and timely manner. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Thank guests with genuine appreciation and provide a fond farewell. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible. Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Communication Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the callerto end the call. Speak to guests and co-workers using clear, appropriate and professional language. Talk with and listen to other employees to effectively exchange information. Working with Others Support all co-workers and treat them with dignity and respect. OTHER Loss Prevention Supervisor JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Develop and maintain positive and productive working relationships with other employees and departments. Partner with and assist others to promote an environment ofteamwork and achieve common goals.
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