Telesales Representative

Job Description

We are looking for an experienced and self-driven Telesales Representative who is proactive, well organized, and friendly to join our financial institution. The ideal candidate will be responsible for responding to customer queries, keep track of customer expectations and recurring issues.

Job Responsibilities:
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Keep track of customer expectations and recurring issues
• Check the missing documents required for renewal and communicate with clients to request them
• Handle customer requests, questions, and complaints on a variety of support channels
• Follow up with customers to ensure their technical issues are resolved
• Monitor customer complaints and reach out to provide assistance
• Inform customers about new features and functionalities
• Focus on business development of retail and professional clients
• Product coverage FX pairs, Indices, Commodities, Equities
• Coverage MENA clients

Qualifications and Experience:
• Bachelor’s Degree in Business or Finance
• 1 to 3 years of experience in Sales role

Skills:
• Excellent interpersonal, communication, and negotiation skills
• Excellent communication, time management, and problem-solving skills
• Ability multi-task and meet deadlines
• Proficiency in MS Office
• Fluent in English and ( Arabic or Hindi or Malayalam or Russian )