Sales Service Engineer

Job Description

Roles & Responsibilities
Collaborate with the sale, marketing, commercial team, and principals to understand customer requirements and provide sales and after-sales support.
Prepare technical and commercial proposals and maintain contact with the Client in the process.
Responsible for customer service, repair, and support of company products.
Effectively communicate and coordinate with principals, service workshops, and customers for servicing and repair of equipment.
Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
Promptly following up on service requests and providing customer feedback.
Monitoring equipment and machinery performance and developing preventative maintenance measures.
Conducting quality assurance and safety checks on all equipment.
Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
Providing recommendations about new features and product improvements.
Monitoring inventory and reordering materials when needed.
Conducting research and attending workshops to remain abreast of industry developments.
Writing reports and presenting findings to Managers and Supervisors on a regular basis.
Desired Candidate Profile
Bachelor’s degree, diploma engineering or equivalent
A relevant certificate or license is advantageous.
A valid driver’s license and willingness to travel.
Excellent active listening and customer service skills.
The ability to deal with multiple requests, remain professional under pressure.
Superb work ethic and a growth mindset.
Proficient in handling technical and service-related issues