Job Description
Roles & Responsibilities
Work the front desk area management, Greet all the clients in a pleasant manner Maintained a record of all guests and members coming to the gym. Assisted the Duty Manager in maintaining the gym. Administered the payments made by the members. Greeted all clients in a friendly manner giving a helpful ear if necessary. Resolved all customer complaints. Maintained a tidy reception area and check cleanliness of all gym equipment Ensured front desk was well attended at all times Handle Freelance trainers’ and collect their IDs, certificate documents and explain about the freelance agreements and terms & conditions while they are joined in the gym, and maintain their client data on the system. On the basis of clients give access to the gym. Handle group classes and maintain the data properly to the system. Scheduling appointments with clients to start new membership or follow up on past memberships Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services Processing membership applications and fees, collecting ID information, and issuing memberships Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members Updating member records with new contact information and payment details Maintaining membership records and processing fees as directed by management Collecting payment from members for gym services rendered Explaining facility policies and procedures to new members and helping them get acquainted with the facility Making announcements over the public address system about events taking place at the gym or facility or about facility policies Process guest passes and successfully convert the first-time visitors to full-time members. Actively listen to members to properly handle requests and introduce them to the appropriate staff member to meet their concerns. Greet members and guests with a smile and always provide best customer service to them. Supply members with towels and additional supplies. Promote and sell gym-related merchandise, including towels, clothes, and portable equipment. Promote add-on services, including monthly memberships, personal training
