Pearl Club Supervisor

A Pearl Club Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria’s rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may be just the person we are looking for to work as a team member with Waldorf Astoria Hotels & Resorts. Because it s with Waldorf Astoria Hotels & Resorts where we promise our guests a single rich experience at every extraordinary place they visit.
What will I be doing?
As a Pearl Club Supervisor, you are responsible for performing the following tasks to the highest standards:

Assign Club Lounge Agents in details of work. Observe performance and encourage improvement. Monitor Club Lounge traffic to make staffing adjustments accordingly.
Manage Club Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Club Lounge Agents with any questions or requests.
Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards.
Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Club Lounge.
Perform other duties assigned by the Manager.
Complete daily checklists of duties, to assure that appropriate reports are filed.
Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.
Transmit daily Hilton Honors and airline bonus mileage accounts.
Prepare daily forecast of expected arrivals and departures using analysis and judgment skills.
Respond promptly to guest requests for a supervisor of manager.
Maintain and update guest history and marketing database as laid down in the Front office procedures.
Ensure all Duty shift procedures are being carried out and recorded on the shift checklist.