Parts Retail Advisor | Al Futtaim Automotive | Volvo

Job Description

Roles & Responsibilities
Handle complete counter parts sales process of walk-in, telephone and email inquiries to achieve monthly budgeted net sales.
Maintain fast moving stock and maintaining service fill rate level at 95%.
Forecast and stock seasonal parts to ensure availability.
Follow up on parts and escalate on timely manner on any delay.
Ensure to communicate and consume parts ordered and received.
Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labor, parts and recalls.
Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
Actively involved in NPS (net promoter score) and CSV (coma separated values) actions plan to improve and achieve targets and surpass the needs and expectations of the customers.
Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints.
Participate in continuous improvement activities and undertake safety awareness training as provided by the company.
Desired Candidate Profile
Bachelor’s Degree or Diploma.
2 years automotive experience in a similar role.
Experience with inventory and stock management.
Experience with upselling parts.
Build and maintain strong customer relationships.
Maximizing stock availability through efficient parts stock management.