lllllllllllllllllllNovember 15, 2023

IT Service Desk Analyst

  • Analytical
  • Full time
  • 3 months ago
  • DubaiUAE

Job Information

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    Salary Aed 4000-5000 / Monthly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Level : Experienced
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    Job Experience : 2 year
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    Job Qualifications Any Graduation

Total no of applicants applied:


Job Description

Roles & Responsibilities
Leading IT ServiceNow team for Server/network monitoring • Generating reports for the monthly/weekly incident review meetings, Responsive for critical issues, and major incidents. • Worked on ITIL Concepts, Incident, Problem, Change Management. • Experience in SLA development, designing the SLA for clients. • Vendor Management and Vendor Contract review. • Experienced in ITSM tools like Remedy, ServiceNow. • Leading the delivery of large-scale strategic organization

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