Digital Account Manager – Digital Agency

Job Description

Our client is a leading & fast-growing Digital agency looking to expand their team further in Dubai. Excellent set of regional & global clients from all industries including top-notch global FMCG, Retail & Automotive brands.

Responsibilities

As a Digital Account Manager, you will have full ownership over client success, showcasing the value to clients and ensuring clients are happy with our solutions in the digital media space
Youll manage relationships and own multiple projects across various clients, and have exposure to strategy and business development
Manage the post-sale process and serve as the main point of contact for new and existing clients
Act as client liaison and advocate within the organization, bringing forward new product ideas or areas for improvement or improvements to light as they affect our customers
Ensure client expectations are met or exceeded across all digital media campaigns
Proactively solve client business problems and build client relationships
Collaborate with the Campaign Management team to ensure the performance and delivery of campaigns
Work with the Sales team to ensure campaign KPI alignment
Present insights, analytics, and wrap-up reports to clients
Work with clients to procure case study approvals or partner testimonials

Qualifications:

3 to 5 years of solid work experience in an account management or client services role
Ability to understand complex technologies and convey them in an easy-to-understand manner
Experience working with digital advertising agencies or brands
Confident in creating and conducting client presentations
Familiar with the nuances of the advertising industry in the UAE.
Excellent written and verbal communication – Arabic will be an advantage.
Impeccable organizational skills and extremely detail-oriented