Credit Controller

Job Description

Roles & Responsibilities
· Maintaining accurate records of all customer accounts, including outstanding debts, payments received, and any disputes or discrepancies.

· Monitoring customer accounts to identify any overdue payments and taking appropriate action to collect payment, such as sending reminders or initiating legal proceedings.

· Liaising with customers to resolve any payment issues or disputes, including negotiating payment plans and settlement agreements.

· Building and maintaining strong relationships with customers and internal stakeholders, including sales teams and finance departments.

· Conducting credit checks on new customers and reviewing credit limits for existing customers, to ensure that credit is extended in a responsible and sustainable manner.

· Managing and reconciling accounts receivable balances, ensuring that all transactions are recorded accurately and in a timely manner.

· Providing regular reports to management on the status of outstanding debts, collections activity, and other key performance metrics.

· Working closely with other members of the finance team to ensure that all credit-related processes and procedures are aligned with company policies and regulatory requirements.

· Handling customer inquiries regarding billing issues

· Submitting daily reports to management on accounts receivable operations

· Working with a billing system generating invoices

· Processing credit memos and refunds

· Continuously seeking to improve credit control processes and procedures, with a focus on reducing outstanding debts and improving cash flow.

Desired Candidate Profile
Bachelor’s degree in finance, accounting, or a related field
Relevant experience in credit control, collections, or accounts receivable management.
Solid understanding of Basic Accounting principles, fair credit practices and collection regulations.
Excellent communication and interpersonal skills and ability to build strong relationships with customers and internal stakeholders.
Able to negotiate effectively to resolve disputes and collect outstanding debts.
Proficiency in Microsoft Excel and other ERP software (Microsoft Dynamics 365 is a plus).
Strong analytical skills and able to manage large amounts of financial data.