Roles & Responsibilities
o Perform daily customer follow-up for pending payments
o Sending regular payment reminders to customers
o Coordinate with customer for statement of accounts, proof of payments, project updates etc.
o Sending default notices to customer on the payment defaults
o Handling payment related queries of walk-in customers & inbound payment related calls
o Manage various payment collection from customers
o Update record in ERP for various payments & PDS status against each unit
Negotiate with customer on payment delay & late payment charges collection
Desired Candidate Profile
– Individual should have multi-tasking skill
– Knowledge of billing procedures and collection techniques
– Individual should have good negotiation & problem-solving skill
– Excellent communication skills, including experience of working effectively with diverse audiences and with the ability to communicate clearly and concisely to diverse audiences
Individual is preferred to be multi-linguistic
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