Swimming Coach

Job Description

Roles & Responsibilities
Customer Service

· Greet customers when they come into the facility.

· Communicate effectively with potential and existing customers.

· Build relationships with families and get to know their names and their children’s names.

· Handle customer complaints gracefully with a win/win outcome

· Report to manager if complaints are unresolved

· Lead by example for other staff members by using the customer-focused principle in every customer interaction.

AT-WSI Duties:

· Uphold our Aqua-Tots Swim Schools Core Values

· Report to work 15 minutes prior to each shift.

· Be in uniform (Staff shirt) when entering any AT facility or location.

· Check pool chemicals and maintain chemical log.

· Set up teaching areas.

· Clean and maintain pool areas before and after each shift.

· Understand and uphold AT fecal contamination policies.

· Teach in accordance with AT curriculum.

· Be knowledgeable in regards to parent questions regarding progression and AT curriculum

· Fill out Aqua Cards on a consistent basis.

· Return Aqua Cards to correct place in bin.

· Attend staff meeting and in-service trainings.