Customer Support

Job Description

Company Summary

Shaguf is an EdTech marketplace that empowers passionate instructors by building them the tools they need to grow, manage, and teach in way students love! Shaguf also empowers students by helping them learn smarter, not harder.

Job Summary

We are seeking a customer support representative to join our team. The candidate will be responsible for addressing customer inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should be a problem-solver with excellent communication and interpersonal skills. The candidate should also be able to work in a fast-paced environment and handle multiple tasks simultaneously. This is a full-time position with competitive compensation and benefits.

Key Responsibilities

Responding to customer inquiries and resolving their concerns or complaints through email, chat, or phone calls.
Providing product or service information to customers and guiding them through technical issues.
Keeping accurate records of customer interactions and transactions in the CRM system.
Collaborating with other teams, such as the product or engineering teams, to escalate and resolve complex issues.
Identifying and assessing customers’ needs to offer suitable solutions and product recommendations.
Continuously improving customer support processes and procedures.
Proactively monitoring customer satisfaction and providing feedback to improve the product or service.
Contributing to a positive and collaborative team environment.

Qualifications

Strong written and verbal communication skills in the language(s) required for the role
Excellent problem-solving skills and ability to think on your feet
Proven experience in customer service or a related field
Ability to work well in a team and collaborate effectively
Familiarity with CRM software and ticketing systems
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to empathize with customers and provide a positive customer experience
Attention to detail and strong organizational skills.