The department provides Information Technology services to internal and external stakeholders and enables all aspects of the business operational and administrative needs. The department also plays an active role in terms of collaboration with external stakeholders (providers, regulators and payers) to make available and support the overall operational needs in terms of data reporting, systems integration and technical consultations.The Business Analyst applies analytical skills, project management, and subject matter expertise in projects to identify opportunities for improvement, design solutions, and manage improvement efforts to a successful conclusion. Quantifies and describes improvement opportunities by leading the process analysis activities, working effectively with business and technical subject matter experts across organization, bringing a business-oriented but cross-functional perspective to leadership and project teams resulting in a total system solution that meet goals and objectives.
Works with leadership to cascade and evaluate requests to determine appropriate course of action.
Prepares and submits requests and Business Cases for approval by appropriate governance committees as directed.
Works with IT and other groups to prioritize work requests, obtain information, remove obstacles, and manage them to a successful and timely conclusion. Keeps management and team informed of work request status, progress, risks, and issues.
Participates in projects as a team member, and/or makes significant contributions to team effectiveness by improving the methodology, tools, and/or internal processes.
Business Analysis and Business Process Engineering (BPE) – Consistently uses Business Analysis and BPE methods, templates, and related tools to produce timely, high-quality deliverables for initiatives. All deliverables will conform to defined standards, contribute to the initiative’s success, and are effectively used by others in the organization.
Applies analytical / quantitative approach to problem solving – knows how to obtain and use data, and comfortable with statistical concepts.
Creates cost savings reports, (ROI, NPV) for process improvement efforts and updates as necessary for internal customers.
Performs and baselines Quality and Production data for functional area. Provides ideas for potential improvement opportunities and cost savings and follows through with supporting analytical investigation, measurements and reporting.
Analyzes and creates requirements for improving or replacing manual or computerized systems and procedures to meet user needs and to achieve greater corporate operating efficiency.
Develops realistic and useful plans and schedules for completion. Accountable for the completion of tasks, problem resolution, meeting or exceeding deliverables, and keeping leaders apprised of progress across all locations.
Supports the preparation of status reports and other project reports and presentation of information to organizational leadership, project teams and client/customer groups.
Considers the cross-functional impacts of change while creating all deliverables and supporting related decisions. Smoothly manage boundaries and hand offs.
Drives process development and improved workflow efforts. Improves personal and team work approaches as a continual process improvement focus in line with management’s stated priorities. Documents internal processes as needed to ensure understanding by others.
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