Service Advisor

Job Description

Roles & Responsibilities
Promote the “Fix-it-right the first time” theme to the department
Ensure that all staff applies the fix it right concept by providing information relevant to Quality improvements
Clarify customer’s concerns by road testing vehicles and give report based on findings
Performs road test and clarify the concerns of the customers
Assist service advisors with explanations to customers regarding concerns and action required or taken
Keep a record of all diagnosed vehicles with details of symptoms and probable countermeasures
Help in maintaining and enhancing the quality control system, processes and policy
Coordinate with all QC/Road Testers & Foreman for all vehicles that requires attention
Desired Candidate Profile
Bachelor’s degree in Automotive Engineering or relevant field
Previous Automotive Dealership experience
Strong Customer Service Skills
Strong Bilingual Communication skills