Roles & Responsibilities
- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff
- and ensure they have the skills and support required for maximizing sales
- Implement operating procedures at the store as per the company and Brand standards
Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
Provide feedback to the Area Manager and Operations Manager with regards to employees and - products
Key Responsibility
- Brief and guide the staff on achievement of the daily / weekly / monthly sales target
- Must be fashionable/well-groomed and possess updated product knowledge to ensure minimal stock loss
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
- Ensure minimal stock loss manage stockrooms
- Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
- Apply creative techniques to achieve / exceed the store sales target
- Ensure has the required stock levels to maximize the sales
- Weekly audit the store administration and resolve discrepancies if any
- Manage the daily roaster, leave and grievances of the retail staff
- Maintain the visual merchandising standards at the stores all the time as per set VM standards
- Promote the Club Apparel Loyalty Program of the company for repeat sales
- Supervise the store and provide feedback to the Area Manager with regards to the employees and products
- Ensure awareness and vigilance at all times of security in the store without any negligence
- Must be updated about the various brands of the group for suggestive selling to the customers
