Roles & Responsibilities
- Responsible for obtaining verification of patient payer benefits
- Ongoing written and verbal communication with case managers regarding pre-authorization, and re-authorization of visits
- Provide payers with verbal clinical status reports, etc. as needed
- Provide accurate documentation of conversations regarding patients
- Working knowledge of specific contracts between the agency and various payers
- Acting as a resource to patients and communicating as appropriate with other family members involved in patient care re insurance coverage
- Electronic and paper filing, including but not limited to patient and insurance company correspondence
- Other duties as assigned
