Spa Receptionist

Job Description

Roles & Responsibilities
As a spa receptionist, you are responsible for booking, greeting and assisting clients in order to provide guests and members with a great experience. You would be responsible for managing customer feedback and being an effective sales person.

Specifically, a receptionist would be responsible for performing the following tasks to the highest standards:

– Provide appropriate and timely assistance to guests and customers.

– Effectively manage customer feedback to escalate issues and compliments to enable long-term improvement of products and services

– Interact and Communicate with clients and team members

– Upsell and cross sell other services provided by the SPA

– Report Accidents, Maintenance Issues, or Other Incidents

– Make sure all health and safety procedures are followed

Desired Candidate Profile
Qualifications

– Speak both English and Arabic Fluently

– Excellent attention to detail

– High standards of cleanliness

– Ability to work in a consistently professional and helpful manner

– Ability to work under pressure

– Previous spa experience