Roles & Responsibilities
-Direct and control the Retail staff to ensure that they are appropriately motivated and trained to meet all sales targets and that they carry out their responsibilities to the required standards.
-Conduct training to staff on sales techniques, cross selling, customer service, introducing promotions, handling objections, etc.…
-Prepare Skus wise promotional items documents as per Chamber commerce requirements.
-Support in developing trade activities to allow the sales to reach their targets.
-Support the team when handling tough clients.
-Maintain close relationship with VIP clients.
-Monitors near to and damaged items and arrange replacement beforehand.
-Set the reward schemes for the staff to enhance performance.
-Monitor and control the execution of staff while tacking the necessary action in case of below standard practice.
-Make sure that the retail outlet is well maintained and clean at all times; and report and follow up with the concerned in case any, maintenance is required.
-Maintain proper implementation of the approved merchandising standards.
-Develop and maintain proper records on reports pertaining sales, Out of stock, aging stock, customer complaints or requests, slow moving items and take necessary action.
-Ensure zero stock variance.
– Maintain close coordination with operations & administration to conduct maintenance regularly.
-Ensure that the staff are always presentable and maintain a high level of hygiene as they represent the company.
-Ensure that the cash at the register is equal to the sales conducted.
-Ensure that the preparations for the seasonal activities and promotions are done ahead of time.
-Overlook the quality of the execution of all activities.
-Develop reports on trade activities effectiveness.
-Maintain accurate and up-to-date stock and delivery records.
-Maintain a healthy relationship with existing customers.
-Prepare daily sales analysis reports as well as other types of sales reports as and when required.
-Support in the training of new recruits in the retail channel.
-Maintain accurate historical data on all events, trade operations or kits for future reference.
-Develop the customer database by ensuring that new clients fill the details required.
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