Roles & Responsibilities
At Holiday Inn we believe the joy of travel is for everyone. We pride ourselves on delivering an affordable, enjoyable hotel experience where guests are always welcomed warmly.
Your day to day
Job Overview: Under the guidance and direction of the Health Club Manager, within the limits of established InterContinental Hotels Group Brand and local policies and procedures, attends to all guests needs within Health Club facilities such as the reception and oversees and directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction. Be knowledgeable about all hotel facilities in order to promote and sell them to guests. Apply correct charges to guests and visitors where applicable for use of pool, spa and gym, and post to room bill in accordance with procedure. Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use Perform tasks as directed by the Manager in pursuit of the achievement of business goals Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information Follow hotel procedures in relation to pool towel issue and retrieval Abide by rules and regulations and policies and procedures of hotel Attend scheduled training Participate actively in employee activities Adhere to specified hygiene and personal appearance standards Being attentive to Guests Accurately and promptly fulfilling Guests requests Anticipate Guests needs Maintain a high level of knowledge which affects the Guest experience Demonstrating a service attitude Taking appropriate action to resolve guest complaints Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers