Roles & Responsibilities
- Greeting and welcoming guests in a friendly and professional manner.
- Managing reservations and ensuring smooth check-in and check-out processes.
- Handling guest inquiries, requests, and complaints in a timely and efficient manner.
- Maintaining a clean and organized front desk area.
- Processing payments and maintaining accurate financial records.
- Assisting with administrative tasks such as answering phone calls, sorting mail, and maintaining records.