Room Division Manager

Job Description

Roles & Responsibilities
– Ensuring that all employees are performing their duties efficiently and effectively, including monitoring their performance using metrics such as quality of work, productivity, customer satisfaction levels, absenteeism rates, etc.
– Establishing and maintaining relationships with clients by providing them with information about new products and services, marketing promotions, or special events.
– Providing training to new employees on division policies and procedures.
– Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand.
– Overseeing the daily operations of an establishment such as a hotel, restaurant, or retail store.
– Developing long-term strategic plans for their division in order to meet company goals.
– Managing the financial performance of their department by creating budgets, monitoring expenses, and generating reports.
– Supervising guest services staff in order to ensure that all clients receive prompt attention to their needs.
Desired Candidate Profile
– Well-developed leadership skills
– Ability to give clear, concise instructions
– Proactive work style
– Ability to work well under pressure and keep calm in difficult situations
– Previous experience as a supervisor in hospitality (front desk and/or guest services)
– Bachelor’s degree preferred (ideally in hospitality)