At Crowne Plaza Al Waha our goal is to make business travel work. That’s where you come in. When you’re part of the Intercontinental Hotels® brand you’re more than just a job title. What’s the job? As HR Manager, you’ll make sure our employees are enabled and empowered through HR programs in your hotel. You’ll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.
People: • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey • Educate and train managers on HR disciplines to foster productivity and enhance performance • Welcome and conduct new team member orientation • Oversee maintenance of accurate and up-to-date personnel files and records for all employees • Ensure hotel or company hiring standards and applicable laws and regulations are followed • Build great relations with outside contacts Responsible Business: • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community • Ensure compliance with relevant employment laws, policies and procedures • Conduct annual HR compliance/standards self-audit • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done Guest Experience: • Develop creative ways to inspire and motivate team members to provide guests with a unique experience • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience. Financial: • Help create the Human Resources department budget and control expenses • Monitor staffing to manage costs
* High school diploma / secondary education / equivalent • 2 years’ related experience in Human Resources, or an equivalent combination of education and experience • Some college courses in Human Resources, Employment Law or related field preferred. • Must speak fluent English • Other languages may be preferred
Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. In return for your hard work, you can look forward to a highly competitive salary and benefits package. Whats more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start with IHG, be involved and grow. So whoever you are, whatever you love doing, bring your passion to IHG and well make sure youll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
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