Food & Beverage Attendant

  • Food Service
  • Full time
  • 1 month ago
  • Oman

Job Information

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    Salary OMR 3000-4000 / Monthly
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    Shift Morning
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    No. of Openings 5 openings
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    Job Level : Executive
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    Job Experience : 12 Months
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    Job Qualifications Bachelor

Job Description

Job description
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Located on beach front and with a view of the Hajjar Mountains, InterContinental Muscat is a five-star resort in the heart of the city’s residential, government and diplomatic quarter. The hotel’s Palm Beach Club offers two floodlit tennis courts, a 25-metre olympic size pool, a leisure pool, a fully equipped fitness center, sauna, jacuzzi and easy access to the beach. Local sites of interest include the Grand Mosque, Opera House and Amouage Perfume Factory

Job overview :-

The waiter is responsible for dealing with guests requirements in a courteous, charming and professional sales-oriented manner to both internal and external guests • To serve customers promptly by taking correct orders, posting the bill, collecting, serving the orders and settling of bills under the general guidance and direction of the Restaurant Manager, or his/her delegate and within the limits of the established Intercontinental Hotels Group policies and procedures

* To be the main direct guest contact sales person and offer prompt service
* To identify and anticipate guest needs by ensuring complete guest satisfaction At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
* Be charming by being approachable, having confidence and showing respect.
* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

* Serves customers according to the set standards, by taking their orders, posting the bills, collecting and serving the order, and bill accordingly
* Presents bills to guests and ensures settlement of the same • Promotes all menu items and promotions
* Ensures all opening and closing duties are followed according to the checklist •Responsible for all service preparation, e.g. polishing of glasses, cutlery and wiping tables
* Responsible for clearing and arranging the stations
* Ensures that all menu items are sold at the correct selling price hence ensuring that the planned profitability is secured
* Ensures that all billings are correct PEOPLE
* Ensures that effective communication is carried out with all employees, while keeping an effective communication with your supervisor
* Performs other duties as may be assigned by your supervisor from time to time
* Complies with hotel rules and regulations
* Complies with company grooming and hygiene, and uniform standards • Complies with timekeeping and attendance policies
* Performs other duties and special projects as assigned

GUEST EXPERIENCE

Demonstrates service attributes in accordance with industry expectations and company standards to include:

* Ensures that all guest welcomed, seated and thanked on departure with a smile • Being attentive to guests
* Accurately and promptly fulfilling guest requests
* Understands and anticipate guest needs
* Maintains a high level of knowledge which will enhance the guest experience
* Demonstrates a service attitude that exceeds expectations
* Be able to promote the hotel (and InterContinental Hotels Group generally) products and services
* Maintains a high level of product and service knowledge about all InterContinental Hotels Group hotels in our region and all F&B activities
* Reports any guest complaints to the supervisor on duty

RESPONSIBLE BUSINESS

* Ensures compliance with relevant employment laws and hotel or company policies and procedures
* Reads, understands and implements the relevant sections of the FLS policy
* Participates in social activities (green engage, cause for jeans, blood donation, marathon, earth hour, etc.)
* Performs other duties and projects as assigned
* Should have at least 1 year experience in hospitality industry in 4-5 star hotel
* Should have excellent knowledge about spirits and wines
* Should be fluent in English (speaking, reading and writing). Arabic is an advantage
* Good knowledge about micros operating system
* Good skills in customer service

We’ll reward all your hard work with a great salary and benefits with great room discount with IHG hotels worldwide. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve – click here to find out more about us.
مسقط, عمان

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