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Customer Service Representative

  • Customer Service
  • Full time
  • 6 days ago
  • Qatar
  • Salary Aed 2000-3000 / Monthly
  • Shift Morning
  • Job Qualifications Bachelor
  • Number of vacancies 2 openings
  • Job experience 2 year
  • Job level Executive

Total no of applicants applied:

0

Job Description

To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details

Job Roles and Responsibilities

* Answering telephone calls in a timely manner and providing helpful accurate information to callers.
* Demonstrate high level of empathy during interactions with the caller.
* Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
* Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
* Keeping database up to date
* Ensure adherence to company policies, procedures and practices.
* Providing good customer service to callers by always demonstrating showing positive behavior.
* Attend training courses relevant to the role and implement the training as appropriate.
* Establishing and maintaining effective working relationships
* Communicating effectively verbally and in writing in both Arabic and English.
* Work as a team with other colleagues to carry out work smoothly.
* To understand the need for and maintain strict confidentiality at all times

Key Interactions

* Customers
* Team Leaders
* Support Team
* HR
* IT Team

Skill & Experience

* Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage
* Excellent written and verbal communication.
* Solution focused and High problem solving skills
* Excellent time management and self-organizing
* Good typing speed
* Experience with usage of MS Windows and MS office and related tools

Educational Qualification

* High School and Above

Behavioral Skill

* Highly Empathetic
* Ability to work under pressure
* Flexible hours
* Patient, Motivated self-starter
* Excellent communication with the team
* Presentation and negotiation talent
* Displays positive professional outlook and behavior

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