Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:
* Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
* Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
* Providing product and service information to customers.
* Promote Zain’s products and services by understanding customer needs and interests, and providing them with the right offers that match those.
* Troubleshoot service equipment issues.
* Adhere to, and fulfill, individual and team performance metrics.
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