Contact Center Agent

  • Assistant
  • Full time
  • 5 months ago
  • Kuwait

Job Information

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    Salary KD 2000-3000 / Monthly
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    Shift Morning
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    No. of Openings 4 openings
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    Job Level : Executive
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    Job Experience : 24 Months
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    Job Qualifications Bachelor

Job Description

Job description
Job Description

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your responsibilities will include but not be limited to:

* Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
* Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
* Providing product and service information to customers.
* Promote Zain’s products and services by understanding customer needs and interests, and providing them with the right offers that match those.
* Troubleshoot service equipment issues.
* Adhere to, and fulfill, individual and team performance metrics.

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