Job Description
Roles & Responsibilities
JOB DESCRIPTION
Captain Waiter
As a Captain Waiter, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the F&B Service function and be accountable for the hotel’s performance.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• To ensure that the Outlet is managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically
• To be on the floor at all times.
• To assist in the operations during busy periods.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
To handle all guest complaints, requests and enquiries on food, beverage and service.
To establish a rapport with guests maintaining good customer relationship.
To ensure that the Outlet / Restaurant cashiering procedures are strictly adhered to.
To assist in the revision and updating of the Outlet / Restaurant Departmental Operations Manual on an as needed basis.
To assist in planning and organizing festive food promotions within the Outlet / Restaurant manager.
Your experience and skills include:
• Minimum of 1-3 years experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations
Captain Waiter
As a Captain Waiter, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the F&B Service function and be accountable for the hotel’s performance.
What is in it for you:
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
• To ensure that the Outlet is managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically
• To be on the floor at all times.
• To assist in the operations during busy periods.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
To handle all guest complaints, requests and enquiries on food, beverage and service.
To establish a rapport with guests maintaining good customer relationship.
To ensure that the Outlet / Restaurant cashiering procedures are strictly adhered to.
To assist in the revision and updating of the Outlet / Restaurant Departmental Operations Manual on an as needed basis.
To assist in planning and organizing festive food promotions within the Outlet / Restaurant manager.
Your experience and skills include:
• Minimum of 1-3 years experience in 5* hotel.
• Experience in the GCC and/or Middle East Region is a plus.
• Excellent communication skills, both written and verbal required.
• Be committed to exceeding guest expectations