Roles & Responsibilities
Education & Experience
• Degree/diploma in a relevant field
• Completed a course in Basic Firefighting
• Completed a course in First Aid
• Fluent in English both verbally and written
• Computer literate
• Experience in a similar role in a branded hotel
Skills
• Interpersonal and communication skills
• Having good knowledge of security environments and hazards
• Attention to details
• Handling pressure
• Surveillance Skills
Fundamental Requirements
• Establishes standard policies and procedures for recruitment for Security personnel.
• Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
• Briefs security guards on function, VIP arrivals and other events which will necessitate additional or special preparations.
• Delegates to and supervise all staff within the department and assist them in preparing work schedules.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
• Establish control procedures in all operation aspects in accordance with hotel s policy.
• Implement and enforces safety regulations and house rules.
• Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Performs special duties as required or designated by the General Manager.
General Requirements
• Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
• Prepare various monthly reports as required by the General Manager.
• Responsible for implementing the policies and procedures in operation of the Security.
• Responsible for the entire operations, staffing and equipment of the Security Department.
• Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
• Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
• Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
• Performs duties common to all supervisors and other duties as may be assigned.
• Act as a representative of our Count on Me! Service culture.
• Degree/diploma in a relevant field
• Completed a course in Basic Firefighting
• Completed a course in First Aid
• Fluent in English both verbally and written
• Computer literate
• Experience in a similar role in a branded hotel
Skills
• Interpersonal and communication skills
• Having good knowledge of security environments and hazards
• Attention to details
• Handling pressure
• Surveillance Skills
Fundamental Requirements
• Establishes standard policies and procedures for recruitment for Security personnel.
• Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
• Briefs security guards on function, VIP arrivals and other events which will necessitate additional or special preparations.
• Delegates to and supervise all staff within the department and assist them in preparing work schedules.
• Directs and controls all subordinate to ensure that all day to day operational matters are handled on time.
• Establish control procedures in all operation aspects in accordance with hotel s policy.
• Implement and enforces safety regulations and house rules.
• Investigate cases happened in the hotel. Should criminal cases occur in the hotel, assist Police to do investigation work.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Performs special duties as required or designated by the General Manager.
General Requirements
• Prepare job responsibilities of the security department. Adjust and update it according to the working situation.
• Prepare various monthly reports as required by the General Manager.
• Responsible for implementing the policies and procedures in operation of the Security.
• Responsible for the entire operations, staffing and equipment of the Security Department.
• Through close supervision recommend improvements and changes to the operation of the Security Department especially creating service standard of the hotel.
• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
• Communicate effectively and efficiently with external agencies including police, fire authorities, and other related services
• Trains personnel according to established procedures and security training conducts training meetings to discuss problems and future plans, gives information and assignment
• Performs duties common to all supervisors and other duties as may be assigned.
• Act as a representative of our Count on Me! Service culture.
