Roles & Responsibilities
Company Description
Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.
Job Description
The position of Reservation Agent serves a pivotal role in ensuring seamless guest experiences and maximizing room occupancy. As a Reservation Agent, the primary purpose is to handle all aspects of guest reservations with the utmost professionalism, efficiency, and personalization. This involves managing incoming inquiries, processing reservations, and providing tailored recommendations to guests to meet their preferences and needs. The Reservation Agent plays a crucial role in maintaining the hotel’s reputation by upholding the highest standards of customer service and creating a positive first impression for guests even before their arrival. Through effective communication and a comprehensive understanding of the hotel’s offerings, the Reservation Agent contributes significantly to the hotel’s revenue generation and guest satisfaction, ultimately reinforcing the chain’s brand reputation across the globe.
Qualifications
Candidates for this position must have excellent communication skills, strong interpersonal and problem solving abilities. They are required to possess personal attributes and competencies that are essential for success in a reservations role a fast-paced yet positive and caring environment. In order to be highly productive in the job, candidates must have high computer literacy and be able to communicate effectively in English and Arabic, both spoken and written.
Additional Information
• Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional Middle Eastern design and stylish contemporary flair.
Job Description
The position of Reservation Agent serves a pivotal role in ensuring seamless guest experiences and maximizing room occupancy. As a Reservation Agent, the primary purpose is to handle all aspects of guest reservations with the utmost professionalism, efficiency, and personalization. This involves managing incoming inquiries, processing reservations, and providing tailored recommendations to guests to meet their preferences and needs. The Reservation Agent plays a crucial role in maintaining the hotel’s reputation by upholding the highest standards of customer service and creating a positive first impression for guests even before their arrival. Through effective communication and a comprehensive understanding of the hotel’s offerings, the Reservation Agent contributes significantly to the hotel’s revenue generation and guest satisfaction, ultimately reinforcing the chain’s brand reputation across the globe.
Qualifications
Candidates for this position must have excellent communication skills, strong interpersonal and problem solving abilities. They are required to possess personal attributes and competencies that are essential for success in a reservations role a fast-paced yet positive and caring environment. In order to be highly productive in the job, candidates must have high computer literacy and be able to communicate effectively in English and Arabic, both spoken and written.
Additional Information
• Opportunity to join us in rebranding journey and be part of the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
