lllllllllllllllllllMarch 20, 2024

Customer Experience Intern

Job Information

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    Salary BHD 3000-4000 / Monthly
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    Shift Morning
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    No. of Openings 1 opening
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    Job Level : Experienced
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    Job Experience : 0-2
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    Job Qualifications Any Graduation

Total no of applicants applied:


Job Description

Roles & Responsibilities

About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role Overview
We’re looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.
What you ll be working on
• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers issues
• Ensuring the customer is WOW ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers pain points
Ideal Candidate
• University student or a fresh graduate interested to start his career in Customer Experience
• Have excellent verbal and written communication skills in English & Arabic, and you re also a fast typer
• Passionate about problem solving; you get satisfaction from making people s lives better
• A people s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis

Company Industry

Department / Functional Area

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