Roles & Responsibilities
DUTIES AND RESPONSIBILITIES
Coordinate the tasks and operations of departments under your supervision.
Prepare and produce detailed financial reports as required in a timely fashion.
Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.
Assist with the development of annual budgets and targets for areas under your supervision.
Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
Ensure all operating procedures are strictly adhered to for areas under your supervision.
Review and modify operating manuals for areas under your supervision as required.
Liaise regularly with other Managers to ensure efficient operations.
Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure established Housekeeping standards are adhered to.
Manage the routine cleaning and preventive maintenance of all Hotel front and back of house areas.
Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly delegated and fulfilled.
Receive, prioritise, delegate and monitor housekeeping requests made by other departments in the Hotel.
Ensure guestroom and master keys are properly managed at all levels.
Ensure all guestrooms are serviced following established standards and procedures.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
Coordinate the tasks and operations of departments under your supervision.
Prepare and produce detailed financial reports as required in a timely fashion.
Use various financial management skills to analyse performance results to identify profitability shortfalls or opportunities to reduce costs, improve overall profitability and meet budget goals.
Assist with the development of annual budgets and targets for areas under your supervision.
Ensure departments under your supervision are managed to control costs, increase revenues and meet budget goals.
Provide on-going communication to all areas under your supervision regarding policies, programmes and procedures.
Ensure all operating procedures are strictly adhered to for areas under your supervision.
Review and modify operating manuals for areas under your supervision as required.
Liaise regularly with other Managers to ensure efficient operations.
Conduct regular walkthroughs of public areas, back-of-house areas and guestrooms to ensure established Housekeeping standards are adhered to.
Manage the routine cleaning and preventive maintenance of all Hotel front and back of house areas.
Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly delegated and fulfilled.
Receive, prioritise, delegate and monitor housekeeping requests made by other departments in the Hotel.
Ensure guestroom and master keys are properly managed at all levels.
Ensure all guestrooms are serviced following established standards and procedures.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
